
"The sun is shining, the weather is sweet. Makes you want to move...your dancin' feet." -Bob Marley
Now that I've slept for 13 hours, I have my sense of humor back!
I did end up camping out at the hospital Tuesday night, throughout the blizzard. I worked a full ten hours with my "normal" job, then jumped into Incident Command. We had been doing regular conference calls throughout the day, to begin preparing for the storm. Yet, when it started getting bad outside around 2 p.m., few folks could actually believe the storm that was forecasted since Saturday, had materialized.
I was asked to be the
Liaison and Safety Officer for the event. That basically means I was responsible for all the communication and organization of the event (I geek out about that stuff). As a hospital management team, we've been having Incident Command drills for the past few years...but this was the real thing.
So I figured out who was going to stay, from all of hospital management. Some people quickly disappeared and we never heard from them again. Some gave cheesy excuses. Some had to stay home because their spouses were snowplow operators or police or had kids at home. We ended up with about 25 individuals, across both of our campuses, who truly stepped up and kept the hospitals running through the storm. The storm really separated the wheat from the chaff and I know who all the go-to team players are now. (Well, you mostly knew who they were, but now you REALLY know!).
I do admit, I was jealous and a bit bitter at my colleagues who didn't even bother to check in. I knew they were at home, in front of their fireplaces, drinking hot cocoa. But in a time like this, you have to put all of that aside. Jack buoyed my spirits and I tried to pass along that enthusiasm. Whether we like it or not, it's our time to shine.
Our team, composed of about 14 people, was stationed at one campus (the central command post) with another group of 11 at the other campus across town. The night started quietly enough, with everyone in high spirits. We watched The Weather Channel in our command post (in one of our conference rooms...I will never view that conference room the same way ever again!) and teleconferenced with the other campus every two hours to discuss staffing, safety, electricity, and other resources. The command structure worked beautifully.
Then I was asked by the Incident Commander, to take over the helm of things throughout the night hours. So it was me and the Director of Security who ran the command post from 11 p.m. through 4 a.m. The most exciting things that happened were that the other campus lost partial power and their roof started leaking. The other, more scary thing happening was that we could not get staff in. So we were running very short on ER and ICU nurses; those in house were given beds, food, and clean scrubs and we worked them to the bone. We had people for 36 hours and while it wasn't ideal by any means, everyone came together when we needed them the most.
At the 4:00 a.m. conference call between campuses, someone said, "Man, this feels like Groundhog's Day, the movie." We all looked at each other and laughed because it WAS Groundhog's Day. And that darn rat probably did see his shadow. Oh wait, we don't even know that the Chicago groundhog predicted because they canceled the event at Brookfield Zoo!
Anyway, I finally went to my office to sleep at about 4:30 a.m. and slept until 8. It was the best sleep I ever got. I'll never view my office the same, either!
Rousing myself, I then joined one of our doctors who stayed in-house, to round on the units. People were in surprisingly good spirits and Doc really rallied the troops. We snapped pictures of every group of people, from the hospital operators to the weary EMS workers to the cafeteria workers who kept us all fed to the bleary-eyed nurses leaving to catch a few hours' sleep in an unused unit. It was touching.
By late morning on Wednesday, the storm was winding down. More and more staff were able to come in and relieve the exhausted crews on every unit and department. We had a few 4x4's that hospital Security officers were using to go pick up ICU and ER nurses from home. While the crazy part of the storm was over, patients were starting to flood the ER's because they could now get to the hospital.
Seeing that things were under control, I send out a couple last communication blasts, reassigned some beds for staff, and packed up to go home. I offered to stay another night, but our Command structure worked so well that things were quickly returning to normalcy. A few folks wanted to stay, so I left. Some wonderful saint dug my car out for me so I could zip right out of there.
Luckily, the drive home wasn't too harrowing. There were few cars on the road and I drove in the middle of two lanes. Arriving home, Jack took my bags, handed me my pj's and robe, and sent me off to a long, hot shower. After my shower, I quickly checked my blackberry one last time and saw that the Command post was closing and all officers were headed home. I was so happy. We made it!
And that is how a team is born. All day, people have been emailing each other, thanking them for the great work in keeping the hospitals functioning.
Me? I've been at home, on the couch, enjoying hot cocoa! Back to the grind tomorrow!